Frequently Asked Questions

Is Ivy's DIY beginner-friendly?

Yes. Ivy’s DIY is designed for beginners with no prior herbal experience. Each kit includes clear, step-by-step written and video instructions, and every box builds on the last so you can learn at a comfortable pace.

Do I need any special tools or equipment?

No special equipment is required. Everything needed for the project is included in your kit, aside from basic household items such as a bowl, spoon, or measuring cup (when applicable).

What comes in each subscription box?

Each monthly box includes:

  • A hands-on herbal DIY project

  • Pre-measured herbs and ingredients

  • Any necessary packaging

  • Written and video instructions

  • Herbal education related to that month’s project

  • Access to the Ivy’s DIY online community

Are the kits safe for children?

Yes. Ivy’s DIY projects are designed to be family-friendly and enjoyable for children with adult supervision. Safety guidelines are included with each kit, and projects are selected with families in mind.

Can I cancel my subscription at any time?

Yes. You may cancel your subscription at any time through your account before the next billing cycle. Once a box has shipped, that month’s charge is non-refundable.

Is there an online community?

Yes. Subscribers receive access to the Ivy’s DIY online community, where you can ask questions, share your projects, and connect with other members on the same journey.

Are the ingredients organic or ethically sourced?

We prioritize high-quality, responsibly sourced ingredients whenever possible and work with trusted suppliers. Specific sourcing details may vary by project and will be shared when relevant.

When will my box ship?

Boxes ship once per month. You’ll receive a confirmation email with tracking information when your box is on its way.

Do you offer refunds?

Due to the nature of subscription boxes and perishable ingredients, we do not offer refunds once a box has shipped. Please review your subscription details carefully before purchasing.

How often will I be billed?

You will be billed monthly for your subscription. Billing is automatic and recurring unless you cancel before your next billing date.

Is this a product box or an educational program?

It’s both. Ivy’s DIY combines practical, hands-on projects with structured herbal education so you gain real knowledge while creating useful products.

Is Ivy's DIY a medical program?

No. Ivy’s DIY provides educational information and DIY herbal projects for personal use. It is not intended to diagnose, treat, or cure any medical condition. Always consult a qualified healthcare professional with questions regarding your health.

Will you offer more tiers or advanced education in the future?

Yes. Future plans include advanced digital curriculum and additional educational opportunities for those who wish to deepen their herbal studies.